Privacy Policy

Information We Collect

We collect information you provide directly when you inquire about services, submit forms, or engage with our coaching programs. This includes your name, email address, professional background details, and any information you choose to share during consultations or strategy sessions.

We also collect technical information automatically when you visit our website, including IP address, browser type, device information, and pages viewed. This data helps us improve site functionality and understand how visitors interact with our content.

How We Use Your Information

Information collected is used to respond to inquiries, deliver coaching services, schedule consultations, and communicate about your engagement. We analyze website usage data to improve user experience and refine our service offerings.

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information remains confidential and is used solely to support your engagement with our services.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Client engagement records are maintained for seven years following service completion, as required by professional standards and applicable regulations.

You may request deletion of your personal information at any time by contacting us at [email protected]. We will process such requests within 30 days, subject to legal retention requirements.

Cookies and Tracking Technologies

We use cookies to enhance site functionality, remember your preferences, and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may limit certain features of our website.

Our cookie usage is limited to essential functionality and analytics. We do not use third-party advertising cookies or track you across other websites.

Third-Party Services

We use limited third-party services for website hosting, email communication, and analytics. These providers are contractually obligated to protect your information and use it only for specified purposes.

We do not integrate social media tracking pixels or share data with advertising networks.

Data Security

We implement reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security of data transmitted to our website.

Client communications containing sensitive information are handled through encrypted channels whenever possible.

Your Rights

You have the right to access, correct, or delete your personal information. You may also object to processing, request data portability, or withdraw consent where processing is based on consent.

To exercise these rights, contact us at [email protected]. We will respond to requests within 30 days and provide verification of your identity before processing requests that involve access to or deletion of personal data.

Children's Privacy

Our services are intended for professionals and business executives. We do not knowingly collect information from individuals under 18 years of age.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via email to active clients and posted on this page with an updated effective date.

Contact Information

For questions about this privacy policy or our data practices, contact us at [email protected] or write to:

Tranquil-peak
287 Richmond Street West, Suite 400
Toronto, ON M5V 1X1
Canada